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‘Good response’ to Medibank contracts: Defence

The report on your website on 19 November 2012 titled Medibank fails to crack Darwin line in Defence contract battle, asserted that the number of specialists who have signed up to the new Medibank Health Solutions contract has been minimal.  This is misinformed and factually incorrect.

03 Dec 2012

The report on your website on 19 November 2012 titled Medibank fails to crack Darwin line in Defence contract battle, asserted that the number of specialists who have signed up to the new Medibank Health Solutions contract has been minimal. 

This is misinformed and factually incorrect.

Medibank Health Solutions has received a good response to join the Defence service provider network and is continuing to engage with their current service provider network, which is growing daily.

To date 2329 specialists, 5536 individual allied health providers and 118 hospitals from across the country have committed to the new contract. Australian Defence Force members are continuing to access the full range of off-base services in all locations.

Claims that locums have been engaged through Charterhouse to fill gaps caused by poor sign up rates to the new Defence service provider network are baseless. The use of locum agencies to fill short-term vacancies on-base at Australian Defence Force Health facilities is standard practice and is unrelated to the new contractual arrangement with Medibank Health Solutions.

Medibank Health Solutions is contracted to provide a workforce of approximately 800 health practitioners for Australian Defence Force health facilities. Approximately 90.5 per cent of all of these positions have been filled and, importantly, this includes 100 per cent of all critical positions.

Defence is committed to ensuring our servicemen and women continue receive high quality care and patient confidentiality will not be compromised under the new contract. 

The Australian Defence Force collects health information in order to manage an individual’s health. Servicemen and women provide consent for this to occur when they join. Defence manages health records in accordance with the Privacy Act and the new contract imposes the same strict obligations on Medibank Health Solutions and its subcontractors.    

Under the new arrangement with Medicare Health Solutions, all Australian Defence Force personnel will continue to access the highest quality of health care services.

Australian Defence Force spokesperson


Published: 03 Dec 2012